Jawatan Kosong Head of Retail Business Banking, RBWM Malaysia - (Requisition ID : 0000DOEP) di HSBC Bank Malaysia Berhad

    Kuala Lumpur | Advertised: 08-November-2019 | Closing in 1 days |

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    HSBC Bank Malaysia Berhad - the official name for HSBC in Malaysia - employs more than 5,000 people. It includes the Islamic bank HSBC Amanah Malaysia Berhad, a wholly-owned subsidiary that was established in 2008.
    As part of one of the world’s largest financial services organisations, we offer many ways for both experienced candidates and students and graduates to realise their ambitions. We have career opportunities across our organisation, in areas including retail, commercial and investment banking, capital markets, wealth management, and Islamic banking and insurance, as well as within our finance team through a network of more than 60 branches in Malaysia.

    Some careers grow faster than others.
    If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
    Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
    We are currently seeking an experienced professional to join this team in the role of Head of Retail Business Banking (GCB 3).
    Principal Responsibilities
    The jobholder is responsible for providing the thought leadership to drive Retail Business Banking in the country. The jobholder will be part of RBWM leadership team in the country providing an understanding of business performance measured through analytics and scorecard performance metrics that identify key challenges and provide key solutions to drive greater business performance and efficiencies aligned to RBWM’s strategy.
    • Develop and deploy an effective acquisition and retention strategy to increase HSBC’s market share and gain a larger share of wallet.
    • Propose, implement and manage tactical sales and service campaigns (including budget management/reconciliation) to support growth and achievement of RBB plan in terms of income and customer experience
    • Execute and adapt Customer Experience plans to drive improvements.
    • Support the sales leadership team by cross-pollenating sales best practices across and between regions, along with leading/participating in regional initiatives that result in higher returns.
    • Understand current economic trends and its impact on HSBC, and identify key levers to capitalize on opportunities or minimise downside exposure.
    • Reactive front line support sales support for escalated issues
    • Driving and directing sales performance through sales coaching
    • Facilitate the roll-out of any new products ensuring that implementation happens within the agreed budgets and timelines across assigned country
    • Enhance the bank’s image in the marketplace to build key relationships with third parties and establish HSBC as the “Best Place To Bank.”
    • Ensure Global Standard levels of Financial Crime Compliance in the RBB business
    • Ensure the determination of appropriate operating budgets, coupled with effective control.
    • Minimum of 10 years’ related experience
    • Knowledge of the Retail or Commercial Banking market specifically relating to the country, including the competitive landscape.
    • Sophisticated understanding of the financial and commercial drivers’ key to strategic decision making.
    • Leadership, performance management and coaching of a senior team
    • Relationship management
    • Ability to think broadly and strategically rather than focus on short term, local challenges.
    • Ability to translate Group strategy into a strategic vision for the region and to plot a route map for the business to deliver through greater connectivity across customer groups and geographies.
    • A detailed understanding of the importance of return as well as revenue growth.
    • Aptitude for authentically engaging a diverse group of stakeholders to deliver at pace.
    • Strengthen the understanding of risk management by incorporating risk considerations in all activities.
    • Some credit background with appraisal and analysis experience.
    • Politically savvy and able to form collaborative working arrangements with peers.
    • Comfortable in initiating, tough conversations and willing to challenge the status quo.
    • Ability to cut through barriers to free up our customer-facing teams.
    • Garners support for transformational business goals.
    • Comfortable with ambiguity and able to navigate through and deliver in changing strategic and commercial contexts.
    • Ambitious for self and team and passionate about people development to stretch their outlook, build capability and elevate their performance ambitions.
    • Highly developed planning and organisational skills
    • Honed analytical skills, with a strong emphasis on problem solving and strategic thinking.
    • Adaptable, flexible, with a self initiated approach to change and developing market demands and opportunities
    You’ll achieve more when you join HSBC.
    HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
    Issued by HSBC Bank Malaysia Berhad.

    As an employee of HSBC in Malaysia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and have a strong commitment to sustainability.

    Alamat perusahaan : HSBC Bank Malaysia Berhad
    Federal Territory of Kuala Lumpur

    Tag : Jawatan Kosong Kuala Lumpur , Jawatan Kosong HSBC Bank Malaysia Berhad , Jawatan Kosong Banking/Financial

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