Jawatan Kosong Customer Support Manager di Adstream

    Kuala Lumpur - Bangsar South | Advertised: 08-November-2019 | Closing on 08-December-2019



    Sebelum Anda mencadangkan Jawatan Kosong Customer Support Manager di Adstream ini yang terbaru atau tekan butang Sapukan Sekarang, Anda mesti memahami dan menjalankan setiap peruntukan laman web kami (pengurus portaloker) di bawah:

    • Iklan jawatan kosong ini telah dicipta oleh Adstream , kami tidak mengubah / menambahkan / memvalidasi setiap jawatan kosong secara langsung.
    • Keputusan iklan jawatan kosong ini SAHAM PERCUMA dari web jobstreet.com.sg, kami tidak akan meminta bayaran secara langsung atau melalui syarikat yang berkenaan.
    • Semua urus niaga yang berlaku apabila anda memohon dalam iklan Jawatan Kosong Customer Support Manager di Adstream di luar tanggungjawab kami.
    • Di laman web kami terdapat pautan, dalam bentuk spanduk dan teks, ke laman web lain. Kami tidak bertanggungjawab terhadap kandungan dan akibat laman web ini

    Adstream is the world’s leading provider of digital ad management and content solutions for all media types. We deliver over two million ads to 116 countries each year, and store 24 million ads for over 5,000 clients across 42 global offices. The greatest brands, agencies,production and post production houses trust Adstream as their global solution for all creative content. Adstream is a growth-oriented, dynamic company that has been continually innovating since its Australian 2001 debut.
     
    We are entrepreneurs at heart, and we believe customers drive product innovation. We focus on quality services, strong customer relationships, and world-leading technology. As ad technology continues to evolve, Adstream is uniquely placed to drive real customer value. Expanding across Asia, we are on the lookout for creative and talented individuals that are happiest working in a dynamic and challenging environment. 

    We continously seek the best talent to join our team. Learn more about us at www.adstream.com

    The Customer Support Manager has responsibility as first point of escalation for Customer Support issues. They are accountable for the team achievement of SLA targets and manages and maintains the ticket queue.  The Customer Support Manager will be line manager and mentor to all customer support team members.  The role requires strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time.
     
    • Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development.
    • Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members
    • Monitor the ongoing operation of the support team and ensure adherence to process and quality measures.
    • Accountable for the team achievement of SLA targets, Customer Satisfaction, and other operational metrics.
    • Responsibility of improvement Efficiency and Effectiveness included automation and reducing a cost per ticket
    • Strategic communications included system health and support stats, sharing department news
    • Works with Regional Support Managers to develop and implement support processes, procedures and metrics according to business needs and best practice
    • Responsibility as point of escalation for complex customer support matters, while keeping the Customer at the forefront of all requests and advocate for the Customer’s needs at all times
    • Thorough understanding of the Adstream technology the ability to effectively troubleshoot, escalate issues and manage outages announcements
    • Accountable for monitoring, reporting & follow up on reoccurring issues to ensure the source cause is resolved
    • Coordinate closely with other support managers globally on rota management and process alignment.
    • Proactively improve the working conditions and processes for the team and improve the customer experience, and act as voice of the customer.
    • Creates suggestions and solutions to proactively improve the working conditions for team and improve the customer experience
    Requirements
    • 5+ years of experience in managing Customer Support team of no less than 10 agents for a technology company
    • Technical background with 5+ years of experience in Technical/Application Support area is a MUST
    • Experience enforcing, monitoring and reporting on support operations through ticketing systems
    • Truly passionate about people. Mentoring and developing their skills and knowledge and fosters a strong, positive culture that promotes ethical practices and is values based
    • Self-motivated, and excellent communicator, who opens channels of communication across the business.
    • Resourceful and a great problem solver, with ability to quickly acquire detailed technical knowledge of Adstream technology
    • Fluent in English language both written and spoken
    May be required on occasion to work outside standard working hours and on public holidays. This role does not provide work visa.  You may alos apply directly at: https://adstream.bamboohr.com/ . Only shortlisted candidates will be notified.

    We believe we are only as good as our people, and are committed to developing talent & careers!  


    Alamat perusahaan : Adstream
    9-1, Level 9 Tower 9, Avenue 5, Bangsar South, 8 Jalan Kerinchi, 59200 Kuala Lumpur


    Tag : Jawatan Kosong Kuala Lumpur - Bangsar South , Jawatan Kosong Adstream , Jawatan Kosong IT - Software

Apakah Jawatan Kosong Customer Support Manager di Adstream Asli (Bukan Palsu)?

Untuk menyemak sama ada jawatan kosong yang ditawarkan oleh Adstream jujur (tidak penipuan) di sini adalah beberapa petua:
  • Pastikan itu Adstream adalah salah satu syarikat yang dipercayai dan berwibawa. Sila semak dari hasil carian Google sama ada syarikat itu benar-benar asli (tidak fiktif). Semak juga respons daripada pengguna atau pekerja dari Adstream .
  • Berhati-hati dengan syarikat yang hanya menggunakan alamat e-mel awam / percuma (seperti @ gmail atau @ yahoo.com) atau SMS (termasuk aplikasi telegram atau aplikasi seperti apa-apa) sebagai media komunikasi. Syarikat ini akan lebih meyakinkan jika ia mempunyai alamat pejabat telefon atau alamat e-mel domain korporatnya sendiri.
  • Sekiranya anda diminta untuk mendapatkan wang untuk apa-apa sebab, anda tidak boleh mengabaikan kekosongan itu. Antara sebab yang sering digunakan ialah kos seragam, kos latihan (latihan), kos penggantian duti setem, dan membayar borang / surat perjanjian.
  • Pastikan kekosongan yang anda cari adalah sesuai dengan tajuk kekosongan jawatan ini, yaitu Jawatan Kosong Customer Support Manager di Adstream . Pastikan anda tidak menawarkan perniagaan pelaburan yang mencurigakan atau menjadi ahli MLM yang tidak jelas.